Measuring quality in care
“It’s important that the standard of the support we provide to children is of the highest possible quality. Using WeACT we can assess whether service providers have the competencies to do the job, therefore improving the overall quality of care.”
Frederik Steen, War Child researcher
- Worldwide, there is a global shortage of mental health workers (around 1 available specialist per 10,000 people)
- In low-income and conflict-affected countries, millions of humanitarians are working to fill this gap
- Investment in these individuals’ professional development is therefore of critical importance
The tool uses a scoring system to assess the personal and professional competencies of non-mental health specialists working with children. The scores range from 1 to 4 (1 = potentially harmful, 2 = not competent, 3 = competent, 4 = mastery).
These scores can be used by trainers and facilitators to tailor their trainings and develop skillsets.
The insights we gain from the tool are based on observations, for example, by using it in pre-designed roleplays with psychosocial support facilitators.
The roleplays see groups of facilitators respond to real-life scenarios when working with children. We conduct the roleplays both before and after a competency-driven training to measure whether their knowledge, skills and behaviours have improved.
In April 2022 the tool was made available for use as part of the EQUIP platform. Through online training sessions, external teams are currently being introduced to the tool and other related resources on the platform. These teams include facilitators from humanitarian organisations working in Iraq and Colombia.
WeACT is now an essential component of the EQUIP platform - an online hub filled with guidance and tools to increase the quality of the psychological support we provide - both in humanitarian and development settings.
A study in Lebanon was conducted among two groups of War Child facilitators. The first followed a competency-driven training adapted based on the tool; the second completed a standard training course.
Findings show the competency-driven training to be 17% more effective.
Our research agenda
The tool has been tested in Arabic-speaking countries including Jordan and Lebanon. In the months to come, the tool and associated roleplays will undergo further evaulation in new languages and contexts.
WeACT in action
As part of our Research and Development activities, Frederik Steen is engaged in the work around WeACT. With a Masters degree in International Development Studies he is committed to advancing the thinking around quality assurance in humanitarian interventions in order to bring about positive change in the lives of conflict-affected children.